Caring Campus

Behavioral Commitments for Student Success

Behavioral Commitment — A promise to use a specific action, language, or visual signal to make a student feel welcome and cared for.

Traditional (face-to-face) Commitments

Cross-Departmental Awareness

• Wear name badges
• Learn roles and functions of other departments and employees
• Create & continually update an easily accessible resource for campus contact info

Warm Referrals/Handoff

• Eliminate barriers by knowing where to send students
• Connect students directly with Campus Ambassadors
• Call ahead or walk student to the location
• Follow up to ensure the student reached their destination

Ten-Foot Rule

• Identify students in need and reach out
• Walk over and introduce yourself to students
• Make a connection with students and offer assistance

Virtual Commitments

Cross-Departmental Awareness

• Training to teach about other departments so students can be guided to the proper department for resources needed
• Have access to a live document of “who to contact” for services as a reference guide

Warm Referrals/Handoff

• Reach out to students in need via appropriate virtual modalities and initiate referral/handoff process
• Include student information during the handoff process
• Follow up with department and student to ensure a connection was made

Give Information Upfront

• Provide your information upfront to students
• Provide name and include picture during virtual meetings if unable to appear live
• Be visible in video meetings with students and/or colleagues