Caring Campus
Caring Campus
Behavioral Commitments for Student Success
Behavioral Commitment - A promise to use a specific action, language or visual signal to make a student feel welcome and cared for.
Traditional (face-to-face) Commitments
Cross-Departmental Awareness
- Wear name badges
- Learn roles and functions of other departments and employees
- Create & continually update an easily accessible resource for campus contact info
Warm Referrals/Handoff
- Eliminate barriers by knowing where to send students.
- Connect students directly with Campus Ambassadors
- Call ahead or walk student to the location
- Follow up to ensure the student reached their destination
Ten-Foot Rule
- Identify students in need and reach out
- Walk over and introduce yourself to students
- Make a connection with students and offer assistance
Virtual Commitments
Cross-Departmental Awareness
- Training to teach about other departments so students can be guided to the proper department for resources needed
- Have access to a live document of “who to contact” for services as a cheat sheet
Warm Referrals/Handoff
- Reach out to students in need via appropriate virtual modalities and initiate referral/handoff process
- Include student information during the handoff process
- Follow up with department and student to ensure a connection was made
Give Information Upfront
- Provide your information upfront to students
- Provide name and include picture during virtual meetings if unable to appear live
- Be visible in video meetings with students and/or colleagues