Canvas & Online Learning

Canvas

Update on Self-Service and Canvas Login Issues

During the first week of classes, the District was notified of students and faculty experiencing difficulties accessing Self-Service and Canvas. The root cause has been identified as a synchronization workflow issue between the District’s ERP system (Colleague) and the authentication systems. As a result, some students did not receive login credentials, while others received credentials that did not function properly.

At this time, the Information Technology Services and Solutions (ITSS) department has resolved the majority of these issues. A smaller number of students continue to experience login challenges, and ITSS is actively working to resolve the remaining cases as quickly as possible.

We apologize for the inconvenience this has caused our students, and we recognize that timely access to Self-Service and Canvas is critical, particularly at the start of the semester. ITSS remains committed to providing prompt support and ensuring that all affected students can access the systems and resources necessary for their academic success.

Students who continue to have technology issues can report them directly to the Admissions and Records office at ar@sjcc.edu or 408-288-3700. Faculty who continue to have technology issues can report them directly to Associate Vice Chancellor of ITSS Prashant Shinde (prashant.shinde@sjeccd.edu) and copy Interim Vice President of Academic Affairs James Carranza (james.carranza@sjcc.edu).

Online classes

Taught completely online, on your schedule.

Tech support

408-270-6411

There are many ways to take classes at San José City College. Online learning may be right for you. A computer or tablet and you’re on your way! There are two kinds of online courses:

  • Online classes are taught completely online.
  • Hybrid classes are taught partly in the classroom and partly online.

Check our class schedule for online classes.

Online orientation is also available.

Online Orientation Instructions (opens in a new tab)

Canvas Login Instructions (opens in a new tab)

Is online learning right for you?

Online and hybrid classes (also known as distance learning) are not for everyone. To help you decide whether distance learning is right for you, take this self-assessment quiz:

Take the quiz now (opens in a new tab)

Distance learning can be an excellent way to achieve your educational goals, especially if you need a more flexible schedule or cannot come to campus. Keep in mind:

  • Online courses require as much time and commitment as classroom-based courses.
  • Most communication with instructors and classmates will be in writing (email, discussion forums, chat, blogs, wikis, or other tools in Canvas).

Getting started with Canvas

All classes use an online learning management system (LMS) called Canvas. Log in to Canvas through the district single sign-on (SSO) portal with your student username and password.

Self-Service

Self-Service lets current students register, pay fees, view class schedules, grades, GPA, and transcripts, and more.

Online support services

Canvas support

For assistance with Canvas, contact the Help Desk:

helpdesk@sjeccd.edu
408-270-6411

Canvas support during non-ITSS hours

844-303-0353

Student Office 365 login

For students with Office 365 webmail accounts:

  1. Go to outlook.com/sjcc.edu (opens in a new tab)
  2. On the sign-in page, enter your username in this format: username@stu.sjcc.edu
  3. Enter your password (initial default may follow district guidelines).

If you need further help, contact the Help Desk at 408-270-6411.

Videos

Log in to Canvas

Ready to get started? Access your courses, assignments, and grades in Canvas.

Log in to Canvas (opens in a new tab)